A formal service agreement between a building owner and a lift maintenance company defining the scope of routine maintenance, response times, and cost for elevator upkeep.
Full Definition
Elevator maintenance contracts specify the frequency and scope of preventive maintenance visits, maximum response times for breakdowns, 24-hour emergency call-out coverage, and parts supply arrangements. Contract types range from 'oil and grease' (basic lubrication and adjustment only) to 'comprehensive' (full parts and labour coverage including major component replacement). EN 13015 provides a framework for maintenance instructions and logs that maintenance contracts must address. Building owners should ensure contracts comply with manufacturer recommendations and applicable national regulations, and that service records are maintained for regulatory inspections.
