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Frequently Asked Questions — Elevator Services
What certifications should a qualified elevator service company hold?
In Turkey, elevator installation and maintenance companies must hold authorization from the relevant municipal authority and comply with TS EN 13015 (maintenance for lifts and escalators) and TSE standards. For export-oriented service providers, ISO 9001 quality management certification and compliance with EN 81-20/50 are key credentials. Providers on elevator.tr can share their certification portfolios during the inquiry process.
How often should elevator maintenance be performed?
Turkish regulation requires a minimum of monthly maintenance visits for passenger elevators in commercial use, with comprehensive annual inspections. High-traffic installations such as shopping centers, hospitals, and transit hubs may require bi-weekly or weekly visits. A properly structured maintenance contract under TS EN 13015 should define the frequency, scope, and documentation of all service interventions.
What is covered under a standard elevator maintenance contract?
A standard contract typically covers: lubrication of guide rails, wire ropes, and door components; inspection and adjustment of safety devices (buffers, governors, safety gears); cleaning of pit and machine room; testing of door timing and force; verification of lighting and emergency communication; and documentation of all findings. Spare parts supply may be included or billed separately depending on the agreement.
What is the difference between repair and modernization services?
Repair services address specific faults — replacing a failed component, correcting an alignment issue, or restoring a safety device to specification. Modernization is a broader intervention that upgrades the elevator to current standards and extends its service life, typically involving replacement of the control system, machine, doors, or cabin interior. Modernization is generally recommended for elevators over 15–20 years old.