The technical interface that connects elevator systems to third-party building apps, tenant portals, and digital workplace platforms via APIs.
Full Definition
Elevator app integration refers to the open API, SDK, or middleware layer that allows third-party applications—tenant workplace apps, visitor management systems, hotel property management, hospital ward management—to programmatically call elevators, receive status updates, and manage floor access permissions. The elevator manufacturer publishes a REST or MQTT API that the building app developer can use to register destination calls, query car positions, retrieve energy data, and receive fault notifications. Security is paramount: OAuth 2.0 authentication and encrypted communication protect against unauthorised access. Major platforms include KONE Digital Platform, Schindler Digital Hub, and thyssenkrupp API Connect. Integration enables seamless end-to-end digital workplace journeys and is increasingly specified in smart building and PropTech tenders.
